Community Care Peterborough is in compliance with AODA standards.  The 2023 Accessibility Compliance Report is available upon request.  The following are some highlights of our accessibility and client service policies:

2023-2027 Multi-Year Accessibility Plan

Accessibility Policies: 

• Accessibility Compliance Report Verification- information linked here
• Admin-7-10 - Accessibility  Policy  -information linked here
• HS-1-140 - Emergency Response Plan -information linked here
• AODA - Employee Training Log - information linked here 

We value your feedback regarding your participation in our programs, receipt of our services, and our customer service to you. If you have feedback regarding the accessibility of Community Care Peterborough services, please click here for several options to contact us. 

Client Service Policies

• HS-1 - 180 - Safe Driving - information linked here
• PG-1 - 15 - Central Intake - information linked here
• PG-18 - 10 - Specialized Transportation - information linked here
• CLI-1-20 - Client Intake and Assessment - information linked here
• CLI-1-22 - Client Consent  - information linked here
• CLI-1-40 - Client Rights and Responsibilities - information linked here
• CLI-1-45 - Anti-Discrimination - information linked here
• CLI-1-80 - Client Feedback, Complaints and Appeals - information linked here 
• Volunteer Training - Photo ID Request Sample - sample linked here

 For more information about accessibility and client service policies please, or to request these policies in an alternate format, please call 705-742-7067 or email accessibility@commcareptbo.org  through this link here. 

You can also use the request service button found at the top of our website.